Frequently Asked Questions
When you choose Just Because Candle Company for your next escape, you’re choosing more than a beautiful scent—you’re inviting a moment of pure relaxation into your day. Each candle is hand-poured with all-natural wax blends and thoughtfully curated fragrance notes designed to transport you to sunlit meadows, cozy cabins, or seaside retreats. Our commitment to clean ingredients means you can breathe deeply without worry, and our eco-friendly packaging ensures that your indulgence leaves a light footprint. Whether you’re unwinding after a busy day or setting a serene mood for self-care, Just Because Candle Company crafts the perfect backdrop for your personal getaway—right at home.
Just Because Candle Company Terms and Conditions
Welcome to Just Because Candle Company. These Terms and Conditions (“Terms”) govern your purchase of candles and related products from our website. By placing an order, you agree to these Terms in full.
1. Order Acceptance
When you complete a purchase on our site, we will send you an order confirmation email. This email does not guarantee acceptance of your order; your order is confirmed once your payment is successfully processed and the product is prepared for shipment.
2. Returns and Exchanges Policy
We take pride in delivering high-quality candles. Returns and exchanges are accepted only if a candle arrives damaged due to shipping. We cannot accept any items that have been:
Burned
Altered
Damaged after receipt (aside from shipping damage)
3. Customer Responsibilities
Before returning any item, you agree to:
Package the candle securely to prevent further damage.
Cover all return shipping costs.
Use a trackable shipping method and retain tracking information.
4. Return Procedure for Damaged Goods
If your candle arrives damaged, please follow these steps:
Inspect your order immediately upon delivery.
Photograph the damage clearly, showing the candle and packaging.
Email us at bouncearoundtc@gmail.com within 7 days of delivery with:
-Your order number
-Photos of the damaged item and packaging
-Written request
We will review your submission and respond within 2 business days with a resolution proposal (replacement or refund).
5. Non-Returnable Items
Please note that we do not accept returns or exchanges for:
Candles that show signs of burning or wax pooling
Candles that have been intentionally altered or decorated
Products returned without prior approval or outside the 7-day notification window
6. Refunds and Replacements
Once your returned candle is received and inspected:
If approved, we will issue a replacement or refund (your choice) within 5 business days.
Refunds will be processed to the original payment method.
7. Limitation of Liability
Just Because Candle Company is not liable for any incidental or consequential damages arising from use or inability to use our products, except where prohibited by law.
8. Governing Law
These Terms are governed by the laws of the State of Minnesota, without regard to its conflict of laws principles.
9. Contact Us
If you have questions about these Terms or need assistance with a return, please contact us at bouncearoundtc@gmail.com.
Thank you for choosing Just Because Candle Company. We’re committed to making your candle experience bright and worry-free!
We would love to! Please contact us about custom candle requests. Each request is handled on an individual basis based on fragrance, vessel, and labeling requirements.
At Just Because Candle Company, we crunch the weight and size of your order to handpick the most cost-effective yet speedy shipping option—no overpaying, no extra wait. By matching candle dimensions and packaging needs with carrier rates, we strike the perfect balance between economy and delivery time. While we’re busy building out expedited shipping choices for the future, you can relax knowing your new candles will land on your doorstep within a week, ready to set the mood for your next escape.
At Just Because Candle Company, we’ve put every fragrance through rigorous burn tests to guarantee you get every minute of your escape. Our Melts and 14 oz candles consistently deliver about 60 hours of fragrant ambiance, while our mid-size 8 oz versions burn for around 30 hours and our petite 4 oz offerings keep the glow alive for roughly 20 hours. No matter which size you choose, you can count on a clean, even burn that transforms your home into your favorite retreat.
With Just Because Candle Company, any order that reaches $99 or more ships free—no fine print, no exceptions. That total factors in all your discounts and sale finds, so whether you’re grabbing a couple of discounted 4 oz candles or mixing full-priced and on-sale gems, once you hit $99, shipping’s on us. It’s our way of thanking you for filling your home with a cozy glow without adding extra cost. Light up your next escape and let us cover the delivery.